Complaints procedure

Not entirely happy? We want to hear from you! We know you expect to receive correct service from us. That's why we make every effort to provide the best possible service.

If you're not entirely happy with our service, let us know why and, if possible, which department the complaint is related to. We might just be able to find a solution together. If that doesn't work out, you could file a complaint. Invest-NL has drawn up this complaints procedure in order to ensure that all complaints are handled carefully.

Filing a complaint

Describe your complaint and the preferred solution in as much detail as possible. You can file your complaint:

• Using the form below. You will receive written confirmation of receipt within one week of filing your complaint.

• By post: Invest-NL, Q-Port 3rd floor, Kingsfordweg 43-117, 1043 GP Amsterdam, The Netherlands

Next steps?

• We will confirm receipt of your complaint within five working days.
• We aim to provide an initial response to your complaint within four weeks of confirming receipt. In exceptional cases, this period may be extended. If this is the case, we will inform you.
• Depending on the situation, we may make a proposal regarding the follow-up of the complaint.
• We will register your complaint in our record of complaints.

Complaints form

Use the form below to describe your complaint and the preferred solution in as much detail as possible (all fields required).